FAQ

1. What is Neela?

  • Neela is an online saree store that offers a curated collection of exquisite sarees, showcasing the rich cultural heritage of India. We specialize in providing a wide range of traditional and contemporary sarees to suit various occasions and preferences.

2. Where is Neela based?

  • Neela is headquartered in Chennai, but we ship our sarees worldwide to cater to our global customer base.

3. What types of sarees does Neela offer?

  • Neela offers a diverse range of sarees, including silk sarees, cotton silk, Khadi, Matka silk, Tussar  and more. 

4. Are your sarees handmade or machine-made?

  • The sarees offered by Neela are handmade using traditional handloom techniques. Handloom sarees are known for their artisanal craftsmanship, where skilled weavers meticulously create intricate patterns and designs on the fabric manually. These sarees are highly valued for their quality, uniqueness, and the preservation of traditional textile craftsmanship. At Neela, we take pride in offering sarees that are lovingly crafted by handloom artisans, showcasing the rich heritage of Indian textile traditions.

5. What is the price range of sarees available at Neela?

  • We offer sarees across various price ranges to accommodate different budgets. Our prices start from as low as 12,000 Rs/- and go up to 50,000/- for our premium and designer collections.

6. Do you offer customisation services?

  • Yes, we offer customization services for select sarees. Please contact our customer support team for more details and assistance with your specific requirements.

7. How can I place an order on Neela?

  • You can easily place an order on Neela by visiting our website, browsing our saree collection, selecting the one you like, and adding it to your cart. Follow the checkout process to complete your purchase.

8. What payment options are available?

  • We accept various payment methods, including credit cards, debit cards, net banking, and mobile wallet payments. We also offer cash on delivery (COD) for select locations.

9. How long does it take for my order to be delivered?

  • The delivery time depends on your location. We strive to dispatch orders within 2-4 business days, and standard shipping typically takes 6-10 days. You can choose expedited shipping for faster delivery.

10. Do you offer international shipping?

- Yes, we offer international shipping to several countries. Shipping charges and delivery times may vary based on your location.

11. Can I return or exchange a saree if I'm not satisfied with it?

- Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the saree within 14 days of receiving it. Please refer to our return policy for more details.

12. Are there any discounts or promotions available at Neela?

- We frequently run special promotions and discounts. Keep an eye on our website and subscribe to our newsletter to stay updated on our latest offers.

13. How do I care for my Neela saree?

- Each saree comes with care instructions. Generally, we recommend dry cleaning for silk and delicate sarees, while cotton sarees can be hand washed with mild detergent. Avoid direct sunlight and store your sarees in a cool, dry place.

14. How can I contact Neela's customer support?

- You can reach our customer support team through email at anuvardhanstore@gmail.com. We are available 10 am - 6 pm to assist you with any queries or concerns.

15. Do you have a physical store or showroom?

- Currently, Neela operates exclusively as an online store. However, we offer detailed product descriptions, images, and sizing information to help you make informed decisions when shopping online.