Refund policy

Return Policy

At Neela we take great care to ensure the quality and craftsmanship of our sarees. As a result, we currently do not accept returns unless the saree is found to be damaged upon delivery.

Terms for Return:

1. Eligibility: Returns are only accepted if the saree is damaged during transit or upon receipt.

2. Notification Period: Customers must notify us of any damage within 48 hours of receiving the saree.

3. Condition: The saree must be unused, unwashed, and in its original packaging with all tags intact.

4. Proof of Damage: Customers are required to provide clear photographic evidence of the damage.

How to Initiate a Return:

1. Email us at neelabyanuvardhan@gmail.com with your order details and photos of the damaged saree.

2. Our team will review your request and respond within 2-3 business days.

3. If approved, we will guide you through the return process or arrange for a replacement.

Note:

• Returns will not be accepted for reasons such as a change of mind or dislike of the color, texture, or design.

• We reserve the right to deny a return if the saree shows signs of use or if the claim is made after the notification period.

Thank you for understanding and supporting our small business.